COMPLAINT MANAGEMENT
Set up your dedicated helpdesk to efficiently manage and resolve customer issues with ease. As an ERP software provider for security companies, our system captures all complaints raised by customers and automatically allocates them to the respective executives for timely resolution. You can track the progress of each complaint, generate detailed reports on the work completed, and ensure accountability through a well-defined escalation matrix. This structured approach ensures no issue goes unnoticed and enhances customer satisfaction through prompt and transparent service handling.
Streamlined Complaint Management
Capture, assign, and resolve customer complaints efficiently with real-time tracking and reporting.
Robust Escalation Matrix
Ensure timely resolution and accountability with a clear, automated escalation process for unresolved issues.
Top Features of This Product
- Setup your helpdesk
- Capture all complaints raised by customers.
- Allocate complaints to respective executive
- Get report of work done
- Escalation matrix
- Get MIS of Complaints receive, resolved, pending etc.
